FAQ

I. About Our Products and Natural Stones

 

This section focuses on the quality and nature of the products sold by "Mineral Harbor," building expertise and trust with your customers.

 

1. Are the gemstones sold at "Mineral Harbor" natural or synthetic?

 

Answer: At Mineral Harbor, we attach great importance to the fact that all our products are 100% natural and authentic. Every single stone is sourced from certified suppliers according to its region of extraction and mineral structure, and its authenticity is guaranteed. We absolutely do not feature synthetic or artificially produced stones.

 

2. Do the colour tones and patterns of the natural stones match what is seen on the website?

 

Answer: Since natural stones are unique works of nature, no two stones are exactly alike. Colour tones, internal patterns, veining, and inclusions (natural internal formations) may vary. We strive to present the closest colours to reality by taking professional studio photos of our products. However, slight tonal differences may occur due to different screen settings. These differences are proof of the stone's natural and unique beauty.

 

3. Are natural cracks, blemishes, or natural marks on the stones considered defects?

 

Answer: No, on the contrary, these marks are the signs that show the stone's natural origin and geological history. Natural inclusions, veining, and crystal growth lines are part of the stone's beauty. The product is only withheld from sale if it has deep cracks or damages that compromise its durability.

 

4. What is the Mohs hardness of the crystals and what does it indicate?

 

Answer: The hardness of crystals is determined by the Mohs Hardness Scale. This scale indicates a mineral's resistance to scratching. The hardness rating provides information on how you should use and store the stone. For example, Quartz (high hardness, 7-10) is more durable for daily wear, while lower hardness stones (e.g., Calcite) require more delicate care.

 

II. Purchasing, Shipping, and Delivery

 

This section focuses on the seamless logistics and special services prioritized by luxury brands.

 

5. How can I benefit from the Free Shipping advantage on my orders?

 

Answer: At Mineral Harbor, to crown your shopping experience, we offer Free Shipping service on all orders on our website without any minimum spend limit. The shipping fee will automatically be set to zero in the cart.

 

6. When will my order be shipped and when will it arrive?

 

Answer: Your orders are usually carefully packaged and handed over to the cargo company within 1-3 business days after payment confirmation. After being delivered to the cargo company, delivery usually takes 1 to 3 business days depending on your region. Your tracking number will be shared with you via email.

 

7. Are your products packaged to prevent damage during shipping?

 

Answer: Yes. The safe journey of our valuable and delicate natural stones is our top priority. All stones are packaged using special protective materials, extra padding, and luxury boxes/pouches to be resistant to any impact and shaking.

 

8. What should I do if I find damage in the package upon arrival?

 

Answer: Always check your package in the presence of the courier. If you notice any crushing, tearing, or damage to the package, you must get a "Damage Assessment Report" from the courier and return the package without accepting it. In this case, contact us immediately, and we will send you your replacement product without delay.

 

III. Care and Usage Tips

 

This section showcases your quality after-sales service by offering expert advice to help customers preserve the value of their products.

 

9. How should I clean and care for the stones I purchased?

 

Answer: The safest cleaning method for most natural stones is to use lukewarm soapy water and a soft brush (e.g., a soft-bristled toothbrush). Avoid chemical agents, ultrasonic cleaners, and extremely hot water when cleaning low-hardness (e.g., Selenite, Fluorite) or brittle stones (e.g., Malachite).

 

10. How can I cleanse my stone for energy clearing?

 

Answer: You can use various methods to cleanse the energy of the stones:

  • Moonlight: Leaving your stone under a full or new moon for one night.

  • Smudging: Passing it through the smoke of natural incense such as Sage or Palo Santo.

  • Grounding: Burying your stone in clean soil for a few hours (for non-water-sensitive stones).

  • With Selenite/Quartz: Placing your stone on a Selenite plate or a large Quartz cluster.

Warning: Some stones, such as Hematite, Selenite, and Pyrite, are water-sensitive, and contact with water can damage them.

 

11. How should I store the stones when I am not using them for a long time?

 

Answer: Store your stones individually in soft pouches or cloth-lined boxes to minimize the risk of scratching or damage. Avoid areas with direct sunlight, as the colour of some stones (e.g., Amethyst, Rose Quartz) may fade due to prolonged exposure.